Refund policy
Éthesol Return & Refund Policy
We want you to love your Éthesol experience.
Each Éthesol fragrance is crafted in small batches — a story told through scent, designed to become part of your rituals.
While fragrance purchases are typically final sale due to hygiene standards, we understand that exceptions may occasionally be necessary. For this reason, we offer limited, case-by-case returns under the conditions outlined below.
Eligibility for Returns
- Return requests must be initiated within 3 days of delivery, based on carrier tracking confirmation.
- Approved returns must be shipped back within 14 days of delivery.
- Items must be returned in the same condition as received — unused, unaltered, and with all original packaging intact.
- Items that show signs of use, damage, or tampering will not be eligible for a refund.
Return Approval Process
- All returns require prior approval.
- To request a return, please email hello@ethesol.com within the 3-day window with your order number and reason for the request.
- If approved, return instructions will be provided.
Refunds
- Once the return is received and inspected, approved refunds will be issued to the original form of payment.
- Original shipping costs are non-refundable.
- Return shipping costs are the responsibility of the customer.
Final Sale Items
- Items returned without approval or outside of the stated time frames will not be accepted.
- Sale items, promotional items, and gift cards are final sale.
Éthesol reserves the right to refuse returns that do not meet these guidelines or appear to abuse the return policy
Lost or Stolen Packages
Once your package has been marked as delivered by the carrier, Éthesol is not responsible for lost or stolen parcels. We encourage you to contact the shipping carrier directly for assistance.
Damage or incorrect orders
If your item arrives damaged or incorrect, please contact us within 24 hours of delivery at hello@ethesol.com with your order number and photos. We'll make it right.